We may collect the following categories of information:

• Contact information: name, email address, phone number, mailing/service address.

• Booking details: type of service requested, property size, preferred dates/times, special instructions, access codes or lockbox information you choose to share.

• Payment information: billing address and payment details, processed through a third-party payment processor (we do not store full credit card numbers).

• Communications: messages, emails, texts, or call recordings related to customer service or quote requests.

• Website usage data: IP address, browser type, device information, pages visited, and referral source, collected automatically through cookies and similar technologies (see our Cookie Policy).

• Employment applications, if you apply to work with us (resume, references, background check information where applicable).

We use the information we collect to:

• Schedule, confirm, and provide cleaning services.

• Process payments and send invoices or receipts.

• Communicate with you about appointments, quotes, promotions, and customer service.

• Improve our website, services, and customer experience.

• Comply with legal obligations and enforce our Terms & Conditions.

• Conduct employment screening for job applicants, where applicable.

We do not sell your personal information. We may share information with:

• Employees or independent contractors who perform the cleaning service, limited to what they need to complete the job.

• Service providers who support our operations, such as payment processors, scheduling software, email/SMS platforms, and accounting services.

• Government authorities or legal representatives, if required by law, subpoena, or to protect our rights, property, or safety.

• A successor entity, in the event of a merger, acquisition, or sale of business assets.

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Depending on your state of residence, you may have rights under applicable state privacy laws (such as the Oregon Consumer Privacy Act, the California Consumer Privacy Act/CPRA, or similar laws in other states) including the right to know what personal information we collect, request deletion of your information, opt out of certain uses, and not be discriminated against for exercising these rights. To exercise any of these rights, contact us using the information below.

Our Site uses cookies and similar technologies. See our full Cookie Policy in Section 3 for details.

Our services and Site are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Our Site may contain links to third-party websites (such as payment processors or social media). We are not responsible for the privacy practices of those third parties.

If you have questions about this Privacy Policy, contact us at:

• Kleanly LLC

• Bend, Oregon

• [EMAIL ADDRESS]

• [PHONE NUMBER]