Kleanly LLC provides residential and/or commercial cleaning services, including but not limited to standard cleaning, deep cleaning, recurring cleaning, move-in/move-out cleaning, and window cleaning, as described on our Site. Specific services, scope, and pricing will be confirmed at the time of booking or in a written quote.

• Appointments can be requested through our website, phone, or email and are confirmed once accepted by Kleanly LLC.

• We will make reasonable efforts to arrive within the scheduled time window but are not liable for minor delays due to traffic, weather, or prior appointments.

• Clients must provide accurate information about the property (size, condition, pets, access) to receive an accurate quote.

• Pricing is based on the information provided at booking; the final price may be adjusted if the actual condition or size of the property differs materially from what was described.

• Payment is due [upon completion of service / per invoice terms — CUSTOMIZE], via the payment methods listed on our Site.

• Late payments may be subject to a late fee of [X]% or $[X], as applicable.

• Cancellations or rescheduling requests must be made at least [24/48/72] hours before the scheduled appointment.

• Cancellations made after this window may be subject to a cancellation fee of [$X or X% of service cost].

• Kleanly LLC reserves the right to reschedule appointments due to weather, staffing, or other circumstances beyond our control, with reasonable notice.

Clients are responsible for providing safe and reasonable access to the property at the scheduled time (keys, codes, lockbox, or someone present to grant entry). If our team cannot access the property, a lockout/trip fee of [$X] may apply.

• Secure or disclose fragile, valuable, or sentimental items before the appointment.

• Disclose any known hazards (structural issues, pest problems, biohazards, mold, etc.).

• Secure pets during the appointment for the safety of pets and cleaning staff.

• Provide any specific cleaning products required, if applicable.

If you are not satisfied with any area cleaned, please notify us within [24-48] hours of the service so we can address the issue, which may include a re-clean of the affected area at no additional cost, at our discretion.

• Kleanly LLC is [insured and bonded — CUSTOMIZE]. Please report any damage claims within [24-48] hours of service.

• We are not liable for damage to items that were not properly secured, pre-existing damage, normal wear and tear, or items of unusually high value that were not disclosed in advance.

• To the maximum extent permitted by law, Kleanly LLC's total liability for any claim related to our services is limited to the amount paid for the specific service in question.

Kleanly LLC reserves the right to refuse or discontinue service to any client, including for reasons of safety, non-payment, or abusive conduct toward staff.

These Terms are governed by the laws of the State of Oregon, without regard to its conflict of law principles. Any disputes will be resolved in the state or federal courts located in [COUNTY], Oregon.

We may update these Terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.